This is an important notice to our customers and the families we serve:
We have received a number of reports that another company has been aggressively marketing a medical alert service using questionable telemarketing recorded call techniques.
According to the calls we have received from concerned customers this company may be claiming that they are American Medical ID or are being mistaken by the general public for American Medical ID.
American Medical ID has partnered with One Call Alert to provide medical alert monitoring to our customers, but the automated calls that our customers are reporting are neither American Medical ID nor One Call Alert.
Our goal is to provide the highest level of care to those we serve, here is how you can recognize that you are dealing directly with American Medical ID:
We NEVER solicit seniors through the phone book or call list.
We DO NOT use these questionable telemarketing techniques to sell our service.
We NEVER disclose our subscribers’ personal information to third party vendors.
If you have any concerns about the legitimacy of a call you receive regarding your service, you can always call us directly at 1(800)363-5985 to verify if someone from our office has contacted you. We are always happy to hear from you and we would love to put your mind at ease.
If you or a loved one are contacted by telemarketers claiming to represent a medical alert service that states “We have a Medical Alert system reserved just for you. It is paid in full, we just need some information from you,” for your protection, do not provide credit card or bank information.
If you believe you may be the target of a telemarketing scam, you can also register a complaint with the Federal Communications Commission here: http://www.fcc.gov/complaints